Frequently Asked Questions

What does CareBookings cost?

We charge a fixed fee for 12 month's service from the time you sign up. Prices are in New Zealand dollars including GST, depending on the application:

School-based before/after school care$295.00
COVID-19 School Attendance$95.00
Other school-based application$195.00
Childcare centre$395.00
Other commercial application$395.00

The fee allows you to use the service for twelve months from when you signed up, with no limit on bandwidth, bookings or administration users. We have no other charges.

Can I try it out without paying?

Yes. As long as you are an employee of the organisation, simply sign up. Seconds later a temporary password for your new account will arrive on your mobile phone, and you can then use the service without any limitations for seven days.

Once you are happy that CareBookings will work for your organisation, simply go to the payments page and generate an invoice. Or if you decide CareBookings isn't right for your organisation, contact us and we'll cancel your account without any fuss.

What about people without internet access?

CareBookings makes it very easy to take phone or face-to-face bookings. The admin console lets you take bookings from people, and because it's online, you could even have a reception service take bookings for you.

Is my information private?

Yes. Because we are a paid service, we don't need to sell your information to cover our costs. We have a comprehensive privacy policy based on the principle that your data is your property - not ours.

I've forgotten my password

We store passwords in an unrecoverable form, so we can't tell you what your password is. However, if you contact us we'll reset it to a temporary new password, so you can log in.

Once you're in, you can then change the password again, to something memorable for you. We recommend choosing a word or phrase that means something to you, and then adding one or two numbers or symbols, like "!" or "+". So something like squash:club! makes an excellent password.

How do I link to CareBookings?

You can simply link to our home page, because parents can enter the event code there. However, we have a simpler event code page that may be easier for parents:

You can make it even easier to book by including your event code in the link, but this does come with some dangers. Anyone with access to the link can make bookings for your event, so if you put this on your public website you may get spurious or nuisance bookings. For emails or emailed newsletters, however, this style of link is ideal:

Make sure you replace XXXXX with your event code.

What hardware and software do we need?

Probably nothing. As long as you have a device with a reasonably modern browser, you can use CareBookings. Our service works well with the following browsers (mobile or desktop):

  • Microsoft Internet Explorer - version 9 and above
  • Mozilla Firefox - all versions
  • Apple Safari - all versions
  • Google Chrome - all versions

To make CareBookings as user-friendly as possible, we use javascript. If your browser has javascript disabled, you will see a warning with a link to instructions explaining how to enable it.

Why didn't I get my booking confirmation email?

Most missing emails turn up in spam folders, so check there first. Then check you entered your email address correctly - we've had many red faces because of this. To check, use the same computer to go back to our website, and enter the event code again. This will show you your booking summary page, where you can check your email address and resend the booking confirmation.

If neither of these is the problem, unfortunately we can't help you much further. We have no control over the ISP or company mail servers that relay your messages, so although we log your email being sent we can't guarantee delivery.